Use the UniLink Help Center search bar, category navigation, and built-in AI assistant to get answers without waiting for support.
- The Help Center at unilink.us/help has a full-text search bar that searches all articles across every category instantly.
- Articles are organized into categories — Getting Started, Blocks, E-commerce, Integrations, and Account — so you can browse if searching doesn't surface what you need.
- An AI assistant is available for instant answers, and you can also search from within the dashboard by clicking the ? icon.
The UniLink Help Center contains hundreds of articles covering everything from first-time setup to advanced e-commerce configuration. The fastest way to get unstuck is to search it directly rather than submitting a support ticket and waiting. Most common questions have detailed answers already written — the trick is knowing how to find them quickly, which is what this article covers.
What Help Center Search Does
The Help Center search indexes the full text of every published article across all categories. When you type a query, it searches titles, headings, and body content simultaneously and returns ranked results based on relevance. Results are shown with the article title, a short excerpt showing where your query appears in the text, and the category the article belongs to — so you can quickly judge whether a result is likely to answer your question before clicking.
Search handles natural language queries well. You don't need to know the exact name of a feature to find articles about it. Searching "how do I add a button" will surface articles about link blocks, button blocks, and call-to-action elements. Searching "payment not working" will surface articles about Stripe integration, checkout settings, and common payment error codes. The more specific your query, the more targeted the results.
In addition to manual search, the Help Center includes an AI assistant that can synthesize answers from multiple articles and respond conversationally. Instead of returning a list of links, the AI reads your question and gives you a direct answer with references to the relevant help articles. This is particularly useful for multi-step questions like "how do I set up a free product with email capture" where the answer spans more than one article.
How to Get Started
- Open a browser and navigate to unilink.us/help — this is the main Help Center homepage with the search bar prominently at the top.
- Click the search bar and type your question or a keyword describing what you're trying to do (e.g., "custom domain," "analytics," "delete account").
- Review the search results — each result shows the article title, category badge, and a short text excerpt; scan these before clicking to find the most relevant match.
- Click the article title to open the full article; use the table of contents on the right side (if present) to jump directly to the section you need.
- If the first set of results doesn't answer your question, try rephrasing your query with different keywords — for example, replace "not working" with the specific feature name and the word "error."
How to Use Help Center Search
- From within the UniLink dashboard, click the ? (Help) icon in the bottom-right corner to open a contextual search panel without leaving the editor.
- On the Help Center homepage, use the category tiles below the search bar to browse by topic — choose Getting Started for setup questions, Blocks for block-specific how-tos, or E-commerce for store and payment issues.
- Type a question into the AI assistant field (labeled "Ask AI" or similar) to get a synthesized answer rather than a list of links — useful for complex multi-step questions.
- Use the search filters (if available) to narrow results to a specific category; this helps when a keyword appears in many different contexts across the Help Center.
- Bookmark articles you refer to frequently by using your browser's bookmark feature — the Help Center URLs are stable and won't change.
Key Settings
| Setting | What It Does | Recommended |
|---|---|---|
| Search Bar (unilink.us/help) | Full-text search across all help articles; returns ranked results instantly | Start here for any question — it's faster than browsing categories manually |
| Category Navigation | Organizes articles into Getting Started, Blocks, E-commerce, Integrations, and Account sections | Use categories when you're exploring a topic area rather than looking for a specific answer |
| AI Assistant | Synthesizes answers from multiple articles and responds conversationally to natural language questions | Use for complex or multi-step questions that span more than one feature area |
| ? Icon in Dashboard | Opens a contextual help panel inside the dashboard without navigating away from your work | Use this while editing so you don't lose your place in the editor |
| Article Table of Contents | Appears in long articles as an anchor-linked section list on the right side | Use it to jump directly to the relevant section instead of reading the full article |
Get the Most Out Of Help Center Search
Search vocabulary matters. UniLink's Help Center uses the product's own terminology, so searching for "link block" will return more relevant results than searching for "button" or "link item." If you're not getting good results, look at the sidebar navigation in the dashboard to find the exact name the product uses for the feature you're asking about, then search for that name in the Help Center.
The AI assistant shines in situations where you have a goal but don't know the path. Questions like "I want visitors to be able to book a call with me — where do I start?" are harder to answer with a keyword search but work well with the AI assistant, because the answer requires understanding your intent and connecting information from multiple articles (scheduling integrations, link blocks, and the Calendar block, for example).
The dashboard's ? icon is underused by most people but is one of the most convenient access points to help. Because it opens a contextual search panel overlaid on the dashboard, you can search for help on a specific block while looking at that exact block on your canvas — without switching tabs or losing your editor state. Make it your first stop when you encounter something confusing.
When you find an article that answers your question well, read a section or two beyond what you immediately needed. Help Center articles often contain related tips, edge cases, and "see also" links that prevent future questions. Five extra minutes reading a thorough help article frequently saves thirty minutes of troubleshooting later.
Troubleshooting
| Problem | Cause | Fix |
|---|---|---|
| Search returns no results | Query uses informal language or phrasing the Help Center doesn't index | Try the product's own feature names (visible in the dashboard sidebar) or browse by category instead |
| AI assistant gives an inaccurate answer | The AI synthesizes from existing articles; gaps in documentation produce incomplete responses | Treat the AI answer as a starting point, then click through to the referenced articles to verify the details |
| ? icon not visible in the dashboard | The help widget may be blocked by a browser extension (ad blocker or script blocker) | Disable extensions on the app.unilink.us domain, or navigate directly to unilink.us/help in a separate tab |
| Article found but doesn't match your version of the feature | UniLink updates the product regularly; some screenshots or steps may lag the current UI | Follow the article's conceptual steps rather than matching the screenshots exactly; contact support if the gap is significant |
- Instant full-text search covers all articles without waiting for a support agent
- AI assistant synthesizes multi-article answers for complex questions
- ? icon in the dashboard lets you search help without leaving the editor
- Category navigation works well for exploratory browsing when you don't have a specific query
- Search accuracy depends on using product-specific terminology — informal queries sometimes miss relevant articles
- AI assistant answers are only as current as the underlying help articles
- Some niche or newly released features may not yet have dedicated help articles
Frequently Asked Questions
Is the Help Center available in languages other than English?
The Help Center is primarily in English. Some articles have Ukrainian translations available. Use your browser's built-in translation feature (available in Chrome, Edge, and Safari) for on-the-fly translation of any article into your preferred language.
Can I suggest a new help article if I can't find what I'm looking for?
Yes. At the bottom of most help articles there is a feedback section where you can indicate the article wasn't helpful and describe what you were looking for. The UniLink support team reviews this feedback to identify gaps in documentation.
Does the AI assistant have access to my account data?
No. The Help Center AI assistant only has access to the published help articles. It cannot see your account settings, pages, analytics, or billing information. For account-specific questions, contact support directly.
How do I access the Help Center from the mobile app?
If you're using UniLink on a mobile browser, the Help Center at unilink.us/help is fully accessible. The ? icon in the dashboard also works in mobile browsers. There is no separate native mobile app for UniLink at this time.
Are help articles updated when UniLink releases new features?
Yes. The UniLink team updates help articles when features change and adds new articles when new features launch. If an article seems outdated relative to the current dashboard UI, note the discrepancy in the feedback section at the bottom of the article.
- The Help Center at unilink.us/help has a full-text search bar — it's faster than browsing categories for most specific questions.
- Use product feature names (visible in the dashboard) as search terms rather than informal descriptions for better results.
- The AI assistant handles complex, multi-step questions better than keyword search by synthesizing answers from multiple articles.
- The ? icon in the dashboard opens a contextual help panel without leaving the editor — your fastest path to help mid-session.
- Browse by category (Getting Started, Blocks, E-commerce, Integrations, Account) when exploring a topic rather than searching for a specific answer.
Got a question right now? Go to unilink.us/help, type it into the search bar, and get your answer in seconds — no support ticket needed.