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Return & Refund Policy

This Return & Refund Policy explains how returns and refunds are handled at UniLink. It covers two distinct cases: (1) UniLink's own platform subscriptions and services, and (2) products sold by creators and businesses through stores they build on UniLink. By using UniLink you agree to this policy together with our Terms of Service.

1. UniLink Platform Subscriptions

Paid UniLink plans (Creator, Pro, Scale) are billed in advance on a recurring basis. You can cancel at any time from your dashboard; cancellation stops future billing and your plan remains active until the end of the current billing period.

  • 14-day money-back guarantee. If you are not satisfied with your first paid subscription, contact us within 14 days of the initial charge for a full refund of that charge.
  • Renewals. Recurring renewal charges are generally non-refundable. We recommend cancelling before your renewal date if you do not intend to continue.
  • Annual plans. Annual subscriptions may be refunded on a pro-rata basis for the unused full months, at our discretion, when cancelled early.
  • Add-ons and credits. Consumable items such as AI credits, once used, are non-refundable. Unused credit packs may be refunded within 14 days of purchase.

2. Products Sold Through UniLink Stores

UniLink is a platform that lets independent creators, merchants, and businesses build pages and sell products. When you buy a product from a store built on UniLink, your contract of sale is with that seller, not with UniLink. The seller is responsible for fulfilment, returns, and refunds for their own products.

2.1 Physical Products

  • Unless the seller states otherwise, you may request a return within 30 days of receiving your order.
  • Items must be unused, in their original condition, and in the original packaging where applicable.
  • Return shipping costs are the responsibility of the buyer unless the item arrived damaged, defective, or not as described.
  • Once the seller receives and inspects the returned item, an approved refund is issued to the original payment method within 5–10 business days.

2.2 Digital Products & Downloads

Due to their nature, digital products (files, templates, presets, e-books, and similar) are generally non-refundable once the download has been accessed or the content delivered. Refunds may still be granted where the file is corrupted, materially not as described, or was never delivered.

2.3 Services, Bookings & Appointments

Cancellation and refund terms for services, consultations, and appointments are set by the seller and shown at checkout. Please review them before booking. Where no terms are shown, a booking may be cancelled for a full refund up to 24 hours before the scheduled time.

2.4 Memberships, Courses & Community Access

Recurring memberships and community subscriptions follow the same principle as platform subscriptions: cancel any time to stop future billing, with access continuing until the end of the paid period. Access already granted to course content may make a purchase non-refundable at the seller's discretion.

3. Items That Cannot Be Returned

The following are typically not eligible for return or refund:

  • Digital goods that have already been downloaded or accessed.
  • Gift cards and promotional credits.
  • Personalised or made-to-order items, unless faulty.
  • Perishable goods, and products marked as final sale.

4. How to Request a Return or Refund

  1. Locate your order confirmation email or your order in the buyer's account.
  2. Contact the seller directly using the contact details on their store page or in the confirmation email.
  3. Provide your order number, the item(s) concerned, and the reason for the request.
  4. The seller will respond with return instructions or process your refund.

If you cannot reach the seller, or a dispute is not resolved, contact UniLink support at [email protected]and we will help mediate where we can. UniLink does not itself hold the funds for creator sales and cannot force a refund on a seller's behalf, but we take repeated policy violations seriously.

5. Chargebacks

Before initiating a chargeback with your bank or card provider, please contact the seller and, if needed, UniLink support. Most issues can be resolved faster directly. Fraudulent chargebacks may result in account restrictions.

6. Consumer Rights

Nothing in this policy limits any statutory rights you may have as a consumer under applicable law, including any mandatory rights of withdrawal or refund for faulty goods.

7. Changes to This Policy

We may update this Return & Refund Policy from time to time. Changes take effect when posted on this page. Individual sellers may publish their own store policies, which apply to purchases from that store in addition to this policy.

8. Contact Us

Questions about this policy? Email us at [email protected]. For reports of abuse or policy violations, please use our Report of Violation form.