The AI Chat Block is a UniLink block that embeds an interactive AI-powered chatbot directly on your link-in-bio page, letting visitors ask questions and get instant answers.
What is the AI Chat Block?
The AI Chat Block turns your UniLink page into an interactive experience by giving every visitor access to a conversational AI assistant trained on your content, FAQs, and brand voice. Instead of sending followers to a separate support channel, you handle their questions right on your page. It is especially valuable for coaches, course creators, e-commerce sellers, and service providers who receive the same questions repeatedly.
How to Add the AI Chat Block
- Log in to your UniLink Dashboard
- Open your page editor
- Click Add Block (+)
- Select AI Chat
Configuration Options
- Bot Name — Give your AI assistant a name that matches your brand (e.g., "Ask Maya", "Support Bot")
- Welcome Message — Set the opening line visitors see before they type, to set context and invite engagement
- Knowledge Base — Paste in FAQs, product descriptions, bio text, or service details the AI should know
- Tone Setting — Choose a conversational tone: friendly, professional, casual, or custom
- Fallback Response — Define what the bot says when it cannot answer, such as directing users to your email
- Chat Widget Color — Style the chat bubble and header to match your page branding
Best Practices
- Populate the knowledge base thoroughly before going live — the more context the AI has, the more helpful and accurate its responses will be.
- Write a warm, on-brand welcome message that tells visitors exactly what they can ask about.
- Set a clear fallback message with a direct contact option so visitors never feel stranded when the AI reaches its limits.
- Review chat logs periodically to discover common questions you have not yet added to your knowledge base.